Clear project context
Document the site type, city, task, access conditions, and the purpose of the onsite visit.
Case Study
Smart Hands for Firewall Swap and Rack Cleanup
Ingram Micro's network team needed local hands in China for rack photos, serial checks, firewall mounting, cable patching, and maintenance-window support.
Project locationBeijing · Shanghai
Onsite scopeSmart Hands
Delivered evidenceBefore and after rack photos
Project Context
City, scenario, and support need
Ingram Micro's remote team owned the change plan but needed someone onsite who could follow instructions, show live progress, and confirm the physical state before and after the work.
- Customer: Ingram Micro
- City: Beijing · Shanghai
- Scenario: Ingram Micro firewall swap, rack photos, serial checks, cable patching, and maintenance-window support.
- Related service: Smart Hands
- Evidence: Ingram Micro customer case. Site addresses and customer-specific project materials are withheld.
Work Done
What happened onsite
GreenITService can review the checklist, confirm tools and access, support the maintenance window, capture photos, verify labels and ports, and send completion records.
- Reviewed SOW, BoM, rack details, change window, tools, and site access rules
- Captured before photos and confirmed serial numbers, rack position, and cable state
- Mounted or swapped equipment, patched cables, and supported remote verification
- Sent completion notes, after photos, label records, and follow-up actions
Delivered Records
What the remote team received
The remote network team keeps control of the change while local engineers complete physical work and return clear rack, port, and photo records.
The remote team gets physical work done in China while keeping control of the change, escalation, and technical decision-making.
- Before and after rack photos
- Serial-number and port checks
- Rack position and label notes
- English completion summary
Project Records
What well-documented onsite work includes
Good project records give remote teams a reliable account of the onsite visit while protecting customer information and site confidentiality.
Onsite confirmation
Return the useful details from the visit: work completed, photos, serial checks, labels, test notes, and open items.
Completion records
Provide the agreed ticket notes, report extracts, asset records, WiFi findings, certificates, or sign-off documents.
Customer confidentiality
Customer names, site details, photos, and project outcomes are shared publicly only when approved.
Related Service
Related onsite service
Review the onsite work, support options, records, and information to send before a visit.
Smart Hands
Smart Hands and Network Migration Support in China
When your infrastructure is in China and your team is elsewhere, Smart Hands or Remote Hands provide the local physical execution while your remote team keeps technical control. Our engineering pool includes CCNA, CCNP, and CCIE certified engineers for data center checks, rack and stack, structured cabling, firewall replacement, network cutovers, and clear completion records.
Explore Smart Hands in ChinaProject Evidence
Field work, documented clearly
A selection of onsite work, equipment, environments, and closeout evidence from completed projects.
FAQ
Common questions
Can GreenITService share named customer cases?
Yes, when the customer approves the disclosure. Approved information may include the city, scenario, onsite work, records, result, and supporting visuals.
What project records can be shared after approval?
Depending on the project, approved records can include the city, onsite task, completion notes, photos, report extracts, asset records, survey findings, or certificate evidence.
Which customer is this project for?
This Smart Hands project was delivered for Ingram Micro. Site addresses and customer-specific project materials are not published.
Next Step
Send the work order or Smart Hands checklist
Smart Hands work should be controlled by a clear checklist, site access plan, device list, remote bridge, and agreed closeout records.
- Rack, room, device, port, serial, and cable details
- Maintenance window, remote bridge, and authorization steps
- Photo, label, test, and completion-record requirements