Dispatch, resident, recurring, and project delivery
About GreenITService
A China IT Service Company Built for Delivery
Founded in Beijing in 2004, GreenITService has grown from computer repair and IT services for foreign residents into a China IT delivery partner for international companies, overseas IT teams, MSPs, and system integrators.
Company identityGreenITService
Operating historyFounded in Beijing in 2004
Contact pathOne phone, WhatsApp, and email
Company Facts
A delivery organization with a documented operating record
The figures below come from the current company record and reviewed 2025 service data. They describe operating scale, not a promise that every engineer or every city has the same response profile.
Offices, data centers, factories, warehouses, and branches
Recorded in customer ServiceNow systems
Full first-tier city coverage
Resident, recurring, and managed onsite support
Across ongoing-service customers
- Ekahau ECSE & ECD
- Cisco CCNA, CCNP & CCIE
- Blancco erasure and destruction records
- Insured, NDA-led delivery
01
What GreenITService is
GreenITService is the public brand used for China-based onsite IT support and field services. The company coordinates local engineering delivery while an international customer or partner keeps control of its service desk, technical standards, and customer workflow.
Local execution
Engineers work at China offices, branches, factories, warehouses, network rooms, and data-center environments against an agreed ticket, checklist, or statement of work.
English coordination
A service or project management contact coordinates scope, access, timing, escalation, status reporting, and closeout with overseas teams in English.
Evidence-led handover
The delivery is closed with records such as visit notes, photos, sign-off, serial checks, survey outputs, certificates, or follow-up actions.
Operating History
From Beijing service roots to nationwide enterprise IT delivery
The timeline follows GreenITService from its Beijing beginnings to nationwide support, ITSM, WiFi surveys, IT asset disposition, and AI-assisted service delivery.
2004
Founded in Beijing
GreenITService was founded in 2004 to provide friendly, efficient computer repair and IT services for foreign residents in Beijing. This practical, customer-focused beginning shaped the company's approach to English-friendly local support.
Company history: founding purpose and original Beijing service focus.2009
Enterprise support reaches four first-tier cities
The company expanded enterprise IT services to Beijing, Shanghai, Guangzhou, and Shenzhen, with desktop support and network support as the main delivery areas.
Company history: first-tier city service expansion.2013
Multi-site desktop support becomes standardized
GreenITService began providing desktop support across the China sites of international companies. Delivering against shared processes and SLA expectations strengthened nationwide coverage, service quality, reporting, and repeatable execution.
Company history: international customer multi-site desktop support milestone.2018
An in-house ITSM system improves coordination
The company developed its own ITSM system and aligned delivery workflows with customers' ServiceNow environments, improving ticket coordination, operating efficiency, service consistency, and management visibility.
Company history: internal ITSM development and customer ServiceNow workflow alignment.2020
Enterprise WiFi survey becomes a dedicated service
GreenITService established a WiFi survey service line for enterprise environments. Engineer training, accumulated field experience, and close coordination with customers were used to build a more consistent survey and reporting standard.
Company history: WiFi survey service development, training, and field delivery.2021
IT asset disposition services launch
The company launched its ITAD service line, extending support from active IT equipment through controlled asset retirement, including collection, reconciliation, data erasure or destruction, and closeout records as scoped.
Company history: ITAD service launch.2025
Engineers and delivery managers begin working with AI
GreenITService introduced AI-assisted workflows for technical documentation, delivery tracking, and project coordination. Engineers and delivery managers use AI to organize information, identify follow-up actions, and improve handover consistency, while retaining responsibility for technical decisions and quality control.
Company history: AI-assisted documentation, delivery tracking, and project coordination.
Service Management
Service and project management
GreenITService uses an English-speaking service or project management function for recurring support, dispatch, maintenance windows, and multi-city programs. This function is responsible for delivery coordination rather than replacing the customer’s global IT owner.
How the role works
- One English-speaking contact for scope, scheduling, city-by-city status, SLA fields, and escalation.
- ServiceNow, Jira, Remedy, email, or customer-defined work orders and checklists.
- Resident, dispatch, planned visit, maintenance-window, recurring, and rollout delivery models.
- Closeout records agreed before work starts, including photos, notes, serials, reports, certificates, and next actions.
Engineering Pool
An engineering pool with capability matched to the job
The pool includes 60+ bilingual engineers recorded for China delivery. Qualifications are presented at pool level: an engineer is selected against the requested skill, language, site, safety, access, and reporting requirements.
Workplace and EUC
L1, L2, and L3 profiles for desktop or deskside support, endpoint work, IMACD, VIP support, device refresh, and branch visits.
Network and infrastructure
Smart Hands and Remote Hands for rack work, structured cabling, port and serial checks, device swaps, firewalls, migrations, and cutovers.
Wireless surveys
Ekahau-based Active WiFi and APoS survey delivery for offices, warehouses, factories, retail sites, and high-density environments.
Asset retirement
Collection, reconciliation, Blancco erasure, physical drive punching, chain-of-custody documentation, and certificate packages as scoped.
Ekahau ECSE and ECD
The wireless survey engineering pool includes engineers holding Ekahau Certified Survey Engineer and Ekahau Certified Designer credentials.
Cisco CCNA, CCNP, and CCIE
The network engineering pool includes engineers holding Cisco CCNA, CCNP, and CCIE certifications.
Blancco and ITAD records
ITAD delivery can include Blancco data erasure, physical drive punching, serialized reconciliation, and destruction certificates.
Credentials describe the relevant engineering pool, not every engineer assigned to every request. The proposed engineer profile and evidence requirements are confirmed during scoping.
Governance and Controls
Data protection, insurance, NDA, and managed delivery
Controls are agreed with the customer during onboarding and then applied to the site, work order, engineer, evidence, and closeout process.
Data protection and NDA
Projects can start under NDA. Engineers are trained in data protection and security management, and site handling, photos, records, and access are aligned to the customer’s agreed process.
Professional liability insurance
Professional liability insurance is renewed annually for project and service delivery. Coverage details can be reviewed during procurement or onboarding.
Controlled delivery management
Work is accepted against the agreed scope, access and safety rules, engineer assignment, response target, remote validation path, and closeout record format.
Evidence and escalation
Tickets, photos, sign-off, serial records, survey reports, ITAD certificates, exception notes, and follow-up actions are returned in a predictable format with escalation where needed.
FAQ
Common questions
Was GreenITService founded in 2004?
Yes. GreenITService was founded in Beijing in 2004 to provide friendly, efficient computer repair and IT services for foreign residents. It later expanded into enterprise IT support across China.
Where are GreenITService offices located?
The current published office locations are Beijing, Shanghai, and Suzhou. The addresses shown on this page are sourced from the central company contact record.
Who manages service delivery?
An English-speaking service and project management function coordinates scope, scheduling, access, engineer assignment, status, SLA reporting, escalation, and closeout. A named biography is published only after the person’s identity and work history are verified and approved.
Are all GreenITService engineers certified?
No blanket claim is made. The engineering pool includes engineers with Ekahau ECSE/ECD and Cisco CCNA/CCNP/CCIE credentials, and the assigned profile is matched to the requested scope.
Can a China IT project start under NDA?
Yes. Projects can start under NDA, with agreed data-protection, site-access, evidence, and reporting requirements.