Resident, recurring, and managed onsite support
MSP and System Integrator Partnerships
China IT Support Partner for MSPs and Global SIs
Local field execution, recurring support, and service management in China while your MSP or system integrator keeps its existing ticketing, reporting, governance, and customer workflow in place.
Ongoing Partnerships
Built for repeat work, not only isolated tickets
An English-speaking service or project manager can coordinate recurring support, customer workflows, SLA reporting, and escalation across China.
Across ongoing-service customers
Recorded in customer ServiceNow systems
Measured against agreed customer service targets
Insured, NDA-led delivery
Professional liability insurance is renewed annually. Projects can start under NDA, with engineers trained in data protection and security management.
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Local IT delivery for overseas MSPs and system integrators
Most partnerships start with a concrete China requirement: a dispatch ticket, branch rollout, Remote Hands task, survey, asset retirement project, or multi-city delivery plan.
Resident Support
Dedicated local engineers aligned to an existing service desk, service manager, and customer communication rhythm.
Dispatch Support
Ticket-based local support for distributed sites, lower-volume locations, and branch support scenarios.
Project Work
Local field support with an English-speaking project manager for refresh, rollout, migration, survey, and implementation work.
Service Management
Recurring support with SLA tracking, escalation coordination, agreed reporting, and one English-speaking management contact.
FAQ
Common questions
What types of teams do you partner with?
MSPs, system integrators, and enterprise IT teams that need reliable local engineers in China.
Can you operate as a subcontractor?
Yes. We can coordinate with the local customer contact while your team keeps ownership of the customer relationship.
How do you handle work across several China cities?
We can provide one English-speaking service or project manager for scheduling, city-by-city status, SLA tracking, escalation, and final records.
Can you work inside an overseas MSP's ticketing and reporting process?
Yes. We can work through ServiceNow, Jira, Remedy, email, or agreed work orders, using the MSP's escalation contacts, ticket fields, evidence requirements, and reporting cadence.