Contact
Start a China IT Support Request
Send five essential details for one-off dispatch, resident or recurring support, multi-city rollout, or SLA-managed delivery. We’ll review them and confirm the next step.
Direct Contact
Start with five essential details
Send the basics first. We will follow up about timing, site access, SLA expectations, escalation paths, and reporting requirements when they apply.
Office Addresses
FAQ
Common questions
What is the fastest way to get a useful reply?
Send your name, work email, China city or location, type of work, and a short description of the requirement. We can confirm timing, access, SLA, escalation, and reporting details in the follow-up.
Can we send only partial details first?
Yes. Send what you know. We can ask for the missing details and help clarify whether Desktop Support, Smart Hands, WiFi Survey, ITAD, or a mixed plan fits best.
Can you reply in English?
Yes. GreenITService is built for overseas teams that need English coordination and clear records for China onsite IT work.
Can you support recurring work or multi-city projects?
Yes. We can provide resident engineers, monthly or quarterly support, multi-city rollout coordination, a service or project manager, SLA tracking, and escalation management.